Shipping & Returns
We offer Complimentary Ground Shipping via DHL on all German orders.
It will be delivered within 5 to 7 business days.
International Delivery – € 13,99
Complimentary express shipping is available on orders over $500. Your order must reach us by 2 PM (EST). It will normally be delivered within two business days.
Overnight Delivery – -/-
Your order must reach us by 2 PM (EST). It will normally be delivered the following working day.
Shipping will not be available on:
New Years Eve, Wednesday, December 31st
New Years Day, Thursday, January 1st
Once we have shipped your order, we will send you an email with shipping details and a DHL tracking number. Follow the link in the email to check the estimated arrival of your order.
You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, DHL will leave a re-delivery slip.
We cannot ship to Post Office Boxes, APO/FPO addresses or a hotel or motel address. We cannot ship to Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America.
You may return any product ordered on the OFFICAL-ADORE.com website for refund or exchange within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging (including, if possible, the original delivery box). The original invoice must be provided with any return.
To return a product, login to your account to request a Returns Merchandise Authorization (RMA) or contact Customer Service at info@official-adore .
To exchange a product, please contact Customer Service at info@official-adore. If you received an item as a gift from OFFICIAL-ADORE.com, you may exchange it for another item of equal or greater value within fourteen (14) days of delivery. You, the gift recipient, must pay the difference in price. Please contact Customer Service at info@official-adore.
Certain restrictions apply to any return or exchange, including for altered or personalized products, sale and other non-returnable products. Please see terms and conditions for more information.